T24 Global / Customer terms
Terms and Conditions
Updated 5 October 2026 | Publisher: T24 Global
T24 Global is the publisher and provider of Restaurant 2050. These terms apply to this website, its associated domains, software subscriptions, demos, integrations and services. By accepting these terms or using the service, you agree to them on your own behalf or for the business you are authorised to represent. A signed agreement with T24 Global prevails over these terms to the extent of a conflict.
1. Accounts and permitted use
You must have legal capacity and authority to use the service. Your business is responsible for its users, access permissions, devices, credentials and activity under its accounts. Keep credentials confidential, remove departed users promptly and report suspected misuse to support@t24global.com. Access is a limited, non-exclusive, non-transferable right during the paid subscription, subject to the purchased limits.
2. Publisher rights and acceptable use
T24 Global and its licensors retain ownership of the software, designs, trademarks, documentation and other platform intellectual property. No ownership is transferred to you. Do not resell access without permission, copy or reverse engineer the software except where applicable law permits, interfere with security, scrape protected data, send unlawful communications or use the service to infringe another person's rights.
3. Restaurant and merchant responsibilities
Each restaurant or tenant is an independent merchant, not an agent of T24 Global. The merchant is responsible for food safety, allergens, recipes, menu accuracy, stock, pricing, delivery, staff conduct, customer support, cancellations, refunds, tax rates, invoices, statutory registrations and legal compliance. Software calculations and suggested settings must be checked by the merchant; they are not professional tax, accounting, food-safety or legal advice.
4. Subscriptions, charges and renewal
The checkout or signed order states the currency, billing interval, user allowance, applicable taxes, platform charges and add-ons. India staff packages are monthly unless the accepted order expressly states otherwise. Subscription charges are payable in advance. Payment-provider and usage charges may be additional when disclosed. Automatic collection or renewal requires the authorisation presented at checkout. T24 Global may revise renewal pricing with advance notice; changes do not retrospectively alter an already paid period.
5. Cancellation and refunds
Unless required by applicable law or agreed in writing, fees for activated subscription periods, consumed services, completed implementation and third-party costs are non-refundable. Request cancellation through the service desk before the next renewal; cancellation normally stops future renewal and does not erase accrued charges. Mandatory consumer rights and any refund expressly promised at checkout or in a signed agreement remain unaffected.
6. Third-party services and artificial intelligence
Hosting, networks, payment processors, messaging providers, identity providers, mapping services and AI models are independent services and may impose their own terms, limits and fees. Their availability and outputs are outside T24 Global's complete control. AI responses can be incomplete or incorrect. Check orders, quotations, prices, allergens, invoices and service actions before relying on or authorising them. Do not submit confidential data to a connected provider unless your organisation has authorised that use.
7. Customer data and permissions
You retain rights in your lawful customer content. You grant T24 Global and its service providers the permissions reasonably needed to host, process, transmit, support and secure that content for the service and comply with law. You are responsible for lawful collection, notices, consents, instructions and permissions for personal data and communications. The Privacy Notice and any signed data-processing agreement explain the allocation of privacy responsibilities.
8. Backups and data loss
You must maintain independent, current exports or backups appropriate to your business and verify their restoration. Archiving, soft deletion, replication or an advertised backup feature is not a guarantee of recovery. Unless a signed agreement expressly provides otherwise, T24 Global does not guarantee that any lost, deleted, corrupted or inaccessible data can be recovered. To the maximum extent permitted by applicable law, T24 Global disclaims liability for data loss, data corruption, failed restoration and resulting business loss, subject to the non-excludable obligations below.
9. Availability and loss of service
The service is provided on an "as is" and "as available" basis. T24 Global does not promise uninterrupted, error-free or continuously available operation, compatibility with every device, or any particular business result. Maintenance, security incidents, connectivity, power failures, supplier failures and events beyond reasonable control may interrupt access. To the maximum extent permitted by law, T24 Global is not liable for downtime, loss of service, missed orders, lost revenue or business interruption. An expressly agreed service-level credit is the contractual remedy for an SLA failure, without restricting remedies that cannot lawfully be excluded.
10. Warranty exclusions and liability limit
To the maximum extent permitted by applicable law, implied warranties, including merchantability, satisfactory quality, fitness for a particular purpose and non-infringement, are excluded. T24 Global is not liable for indirect, incidental, consequential, special or punitive losses, or loss of profits, goodwill, opportunities, data or anticipated savings. For liability that can lawfully be limited, T24 Global's aggregate liability arising from the affected service is limited to fees actually paid to T24 Global for that service in the three months immediately before the event giving rise to the claim. These exclusions and limits apply regardless of the legal basis of a claim, subject to the next paragraph.
11. Non-excludable rights
Nothing in these terms excludes fraud, wilful misconduct or any liability, statutory duty, consumer remedy, data-protection obligation or right that cannot lawfully be excluded or limited. Nothing prevents access to a competent court, regulator, consumer forum or statutory remedy, or shortens a legally protected period for bringing a claim. A limitation that is unenforceable applies only to the extent the law permits.
12. Customer indemnity
To the extent permitted by law, you will indemnify T24 Global against third-party claims and reasonable associated costs arising from your unlawful content, infringement, merchant operations, unauthorised communications or material breach of these terms. This does not cover loss caused by T24 Global's own breach, fraud or wilful misconduct. T24 Global will give reasonable notice and cooperation; you may not agree a settlement imposing liability or obligations on T24 Global without its written consent.
13. Suspension, termination and export
T24 Global may restrict or suspend access to address non-payment, security risks, unlawful activity or material breach, and may terminate for an unremedied material breach after reasonable notice where practicable. Urgent protective action may be immediate. Where lawful and technically feasible, arrange a data export before closure through support. Access and export after termination depend on the agreed retention policy, lawful obligations and any outstanding service arrangements; indefinite storage is not promised.
14. Indian law and Bengaluru jurisdiction
These terms are governed by the laws of India. Subject to non-excludable statutory rights and the jurisdiction of competent regulators and consumer forums, courts of competent jurisdiction in Bengaluru (Bangalore), Karnataka, India have exclusive jurisdiction over disputes arising from these terms or the service. Please first contact support@t24global.com to seek a practical resolution; doing so does not prevent urgent relief or the exercise of a statutory right.
15. Changes and contact
T24 Global may update these terms with a revised publication date and, for material subscription changes, notice through the service or the account contact. Changes apply prospectively, subject to existing signed agreements and applicable law. If one provision is invalid, the remaining provisions continue to apply. Contract and service enquiries: support@t24global.com. Sales and commercial proposals: sales@t24global.com. Publisher: T24 Global.